Ask FINI anything about a student
The FINI assistant can now answer grounded questions about a student's record — holds, aid, standing — with a citation for every claim.
FINI, the platform assistant, gets a major upgrade. Ask a plain-language question about a student and get a grounded answer that links back to the exact record it came from.
Every claim carries a citation, and FINI declines to answer when the data isn't there — no invented numbers.
Security
Assistant honors row-level access
PlatformFINI runs every retrieval through the same authorization layer as the UI — it can never surface a record the user couldn't open themselves.
Performance
Faster first token
PlatformStreaming responses now begin roughly twice as fast on the first question of a session.
AI
Grounded answers with citations
PlatformFINI retrieves from the live record and cites its sources inline. When a fact isn't present, it says so instead of guessing.
One-line case summaries
Unified Contact CenterA summary chip at the top of every case distills the history so agents ramp instantly on transfer.
Suggested articles while you type
Knowledge BaseAs an agent drafts a reply, relevant knowledge-base articles surface alongside for one-click insertion.
Before you upgrade
- •FINI grounded answers are on for Admin and Coordinator roles by default and can be governed per-role in FINI settings.
Known issues
- •Citations to archived records link to the record but not yet to the specific field.