Knowledge Base search, rebuilt
Semantic search across your knowledge base, inline answers, and a cleaner authoring experience for admins.
Finding the right article shouldn't take three tries. This release replaces keyword matching with semantic search, so a question phrased any way lands on the right answer.
Admins also get a calmer authoring surface with live preview and draft states.
New features
Semantic search
Knowledge BaseRetrieval now understands meaning, not just keywords, so related phrasings still find the right article.
Enhancements
Inline answer preview
Knowledge BaseThe best-matching passage renders directly in results so the reader often never needs to open the article.
Draft states and live preview
Knowledge BaseAuthors can keep an article in draft, preview it exactly as readers will see it, and publish when ready.
Bug fixes
Fixed broken images in imported articles
Knowledge BaseMedia migrated from the legacy help center now resolves correctly.
Performance
Faster index refresh
Knowledge BasePublished edits appear in search within seconds instead of minutes.
Before you upgrade
- •Existing articles are re-indexed automatically over the 24 hours following the update.